Privacy Policy
Last updated: June 29, 2026
If you are looking for our Privacy Policy that applies to our Services see dash.samdesk.io/privacy
1. Introduction
Samdesk ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our marketing website at www.samdesk.io.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.
We collect, use and disclose your personal information only for purposes that a reasonable person would consider appropriate in the circumstances, and we limit what we collect to what is necessary for those purposes. You can withdraw your consent at any time, subject to legal and contractual restrictions, by contacting us using the details in Section 11.
2. Information We Collect
2.1 Information You Provide
We may collect personal information that you voluntarily provide when you:
Complete a contact or inquiry form
Subscribe to our newsletter or marketing communications
Request a product demo or trial
Communicate with us via email or other channels
This may include your name, email address, phone number, company name, job title, and any other information you choose to provide.
2.2 Information Collected Automatically
When you visit our website, we automatically collect certain technical information, including:
IP address and approximate geographic location
Browser type and version
Device type and operating system
Pages visited, time spent on pages, and referring URLs
Cookie identifiers and tracking data (as described in our Cookie Policy)
2.3 Information We Receive From Third Parties
We may also receive information about you from third parties and combine it with the information described above. These sources may include:
Marketing and lead-intelligence providers (such as ZoomInfo), which provide business contact details and company information about prospective customers
Advertising and social media platforms (such as Google and LinkedIn), which provide aggregated campaign and audience data
Events, webinars and co-marketing partners, where you have agreed that your information may be shared with us
We use this information to understand our audience, to tailor our marketing, and to improve the relevance of our communications. Where the law requires consent for this processing, we rely on the consent you provide to us directly or that is obtained by the third party.
3. How We Use Your Information
We use the information we collect for the following purposes:
To respond to your inquiries and provide customer support
To send you marketing communications (where you have consented or we have a legitimate interest)
To analyse website usage and improve our content and user experience
To run advertising and retargeting campaigns
To comply with legal obligations
To detect and prevent fraud or security incidents
To measure the performance of our marketing campaigns and to attribute Sales conversions
To personalise the content and advertising you see, including on third-party platforms
To manage event and webinar registrations and to follow up with you afterwards
We will not use your personal information for a new purpose that is incompatible with those described above without first informing you and, where required, obtaining your consent. We use cookies and analytics to build limited profiles for advertising and audience measurement, as described in our Cookie Policy.
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area, we process your personal data under the following legal bases:
Consent: where you have given clear consent (e.g., marketing emails, non-essential cookies)
Legitimate interests: for analytics, security, and improving our services
Legal obligation: where we are required to comply with applicable law
Contract performance: where processing is necessary to fulfill a contract or take pre-contractual steps
5. Sharing Your Information
We do not sell your personal information. We may share your information with:
Service providers: trusted third parties who assist us in operating our website and conducting our business (e.g., analytics providers, email platforms, CRM tools), bound by confidentiality obligations
Business transfers: in connection with a merger, acquisition, or sale of assets
Legal requirements: where required by law, court order, or governmental authority
The categories of service providers we use include website and hosting providers, security and content-delivery providers (such as Cloudflare), analytics providers (such as Google), marketing, CRM and email providers (such as HubSpot), advertising and audience providers (such as StackAdapt, Google and LinkedIn), data-enrichment providers (such as ZoomInfo), and embedded media providers (such as Vimeo).
We require our service providers to protect your personal information, to use it only to provide services to us, and to handle it in line with this policy and applicable law. Some advertising and social media platforms act as independent controllers of the data they collect through our website for their own purposes, such as cross-context behavioural advertising. We enable these activities only after you have consented through our cookie banner, and we encourage you to review those platforms’ own privacy policies.
6. International Data Transfers
Samdesk operates globally. Your information may be transferred to and processed in countries outside your country of residence, including countries that may not provide the same level of data protection as your home country. Where required, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymise it.
The period for which we keep your information depends on factors such as the type of information, the purpose for which we hold it, whether we have an ongoing relationship with you, and our legal, accounting or reporting obligations. For example, marketing and enquiry records are generally kept while you remain an active contact and for a reasonable period afterwards, unless you ask us to delete them sooner, while analytics and advertising data are retained according to the settings and policies of the relevant providers.
8. Your Privacy Rights
8.1 GDPR (European Union / EEA)
If you are located in the EEA, you have the following rights:
Right of access: request a copy of the personal data we hold about you
Right to rectification: request correction of inaccurate or incomplete data
Right to erasure: request deletion of your personal data in certain circumstances
Right to restrict processing: request that we limit how we use your data
Right to data portability: receive your data in a machine-readable format
Right to object: object to processing based on legitimate interests or for direct marketing
Right to withdraw consent: where processing is based on consent, withdraw it at any time
8.2 CCPA (California)
If you are a California resident, you have the following rights under the California Consumer Privacy Act:
Right to know: request disclosure of the categories and specific pieces of personal information we have collected about you
Right to delete: request deletion of personal information we have collected from you
Right to opt out: opt out of the sale of your personal information
Right to non-discrimination: we will not discriminate against you for exercising your CCPA rights
To exercise your CCPA rights, please contact us using the details in Section 11. We will respond to verifiable consumer requests within 45 days.
As amended by the California Privacy Rights Act (CPRA), California law also gives you the right to correct inaccurate personal information and the right to limit the use and disclosure of sensitive personal information. Because we use cookies for advertising, we may share personal information for cross-context behavioural advertising. You can opt out of this sharing using the methods described in our Cookie Policy, and we honour recognised opt-out preference signals such as the Global Privacy Control (GPC).
8.3 PIPEDA (Canada)
If you are located in Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including:
Right to access: request access to your personal information
Right to correction: request correction of inaccurate personal information
Right to withdraw consent: withdraw consent to collection, use, or disclosure, subject to legal and contractual restrictions
To exercise your rights under PIPEDA, please contact our Privacy Officer using the details in Section 11.
8.4 Quebec (Law 25)
If you are located in Quebec, the Act respecting the protection of personal information in the private sector, as amended by Law 25, gives you the following rights in addition to those described above:
Right to be informed: to know what personal information we hold, how it is used, and the categories of third parties with whom it is shared
Right of access and rectification: to access your personal information and to request that it be corrected
Right to withdraw consent: to withdraw your consent to the collection, use or disclosure of your personal information
Right to portability: to receive the computerised personal information you provided to us in a structured, commonly used technological format
Rights regarding automated processing: to be informed where a decision is based exclusively on automated processing and to submit observations
Right to de-indexing: to request, in certain circumstances, that we cease disseminating your personal information or de-index it
We request your express consent before placing non-essential cookies or otherwise using your information for marketing, and any technology we use to identify, locate or profile you is deactivated by default. samdesk has designated a person responsible for the protection of personal information, who can be reached using the details in Section 11. You also have the right to lodge a complaint with the Commission d’accès à l’information du Québec.
9. Security
We implement technical and organisational measures to protect your personal information against unauthorised access, loss, disclosure, or destruction. Please consult our Trust Centre for additional details about our Information Security & Privacy program - https://trust.samdesk.io
10. Children's Privacy
Our website is not directed at children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
11. Contact Us & Data Subject Requests
To exercise any of your rights, ask questions about this Privacy Policy, or raise a privacy concern, please contact us at:
Email: privacy@samdesk.io
Website: www.samdesk.io
For users in the EEA, you also have the right to lodge a complaint with your local data protection authority.
Samdesk has appointed a Privacy Officer, who also acts as the person responsible for the protection of personal information for the purposes of Canadian law. You can reach the Privacy Officer using the email address above.
If you are located in Canada, you also have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada or, in Quebec, with the Commission d’accès à l’information du Québec.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page with a revised effective date. For material changes, we will provide more prominent notice.